We meticulously manage every aspect of production to ensure that our products are of the highest quality. From the initial design phase to the final inspection, we strive for perfection in order to prevent any potential defects. Our commitment to excellence is evident in the stringent standards we maintain throughout the manufacturing process. In the unlikely event of a significant quality issue, we are prepared to offer a partial refund as a testament to our dedication to customer satisfaction and our promise of reliability. This gesture reflects our integrity and commitment to maintaining a strong, trust-based relationship with our clients.

If you require a catalog or price list for our products, please do not hesitate to contact us via email. We would be delighted to provide you with the most up-to-date information. Our team will promptly send you a comprehensive catalog showcasing our wide range of products, along with a detailed price list that accurately reflects our current offerings and pricing. This will enable you to make well-informed decisions and fully understand the value we bring to the table. We are committed to transparency and eagerly look forward to assisting you with any inquiries you may have.

The best way to clean plush toys is by hand-washing them to maintain their softness and stitching. Washing machines can be too rough and may damage the fabric and filling inside. It is preferable to use a gentle detergent and soak the toy in lukewarm water. Gently squeeze the soapy water through it, avoiding any twisting or wringing that could alter its shape. After rinsing, pat it dry and let it air dry naturally. This careful cleaning process will help your plush toy remain cuddly and vibrant for longer.

FOB, CIF, and EXW terms are all acceptable. Our dedication to providing a smooth and efficient delivery process means we are open to various shipping arrangements in order to meet the unique requirements of each client. We strive to make the international trade process as seamless as possible, so please feel free to discuss your preferred terms with us.

Our primary payment method requires a 30% deposit via telegraphic transfer (T/T) at the beginning of the order to secure production, ensuring a smooth transaction process. The remaining 70% is due upon completion and before shipment. This method provides a solid foundation for our business relationships. However, we understand that different clients may have diverse payment preferences, and we are open to discussing alternative arrangements. If you have specific payment preferences or need further information, please feel free to contact us. We are dedicated to accommodating our clients' needs while maintaining a reliable and efficient payment system.

Our plush toys are designed with safety as a top priority. If they are intended for the US market, we ensure compliance with ASTM and CPSIA standards; if for the EU market, we comply with EN71-1-2-3 and obtain CE certification. Each toy undergoes stringent quality checks to ensure that it meets international safety standards. We use non-toxic materials and hypoallergenic fabrics to make sure our toys are safe for children of all ages. The eyes, noses, and other small parts are securely attached to prevent choking hazards. Our commitment to safety extends to every aspect of production, from material selection to final inspection. We take pride in offering plush toys that are not only cuddly and fun but also safe for your little ones.

Our standard minimum order quantity (MOQ) is set at 500 pieces, which ensures production efficiency and cost-effectiveness for our customers. However, we understand the importance of flexibility in meeting diverse needs. Therefore, we are open to adjusting the MOQ based on factors such as product size, fabric type, and design complexity. We encourage you to contact our sales team to discuss your specific requirements. Our commitment to customer satisfaction means that we are always ready to explore options that can accommodate your order size while maintaining the quality and standards you expect from us.

Please kindly provide us with your design specifications in AI, PDF, PNG files, or even hand-drawn sketches. Our skilled design team excels at interpreting various formats to bring your vision to life. We highly appreciate your unique ideas and will closely collaborate with you to refine the design, ensuring it perfectly meets your exact requirements. By offering flexibility in submission formats, our aim is to make the customization process seamless and collaborative, resulting in a final product that truly reflects the identity and style of your brand.

Our sample development process typically takes between 7 and 14 days, ensuring that we deliver a high-quality prototype that meets your specific requirements. This time frame allows our skilled artisans to meticulously craft the sample, incorporating your valuable feedback and ensuring it aligns perfectly with your expectations. For bulk production, we require a lead time of 40 to 45 days in order to maintain the same exceptional level of quality and attention to detail. This extended period ensures that we can efficiently manage the production process, allowing for customization, thorough quality checks, and meticulous logistics planning in order to deliver your order on time and exceed your satisfaction.

We take immense pride in our dedicated Quality Control (QC) team, which meticulously oversees every aspect of our production process. Our team of experts possesses extensive knowledge about the latest industry standards and adheres to rigorous testing protocols, ensuring that our products meet the highest quality benchmarks. From inspecting raw materials to conducting final product reviews, our QC team is fully committed to identifying and addressing any potential issues, thereby guaranteeing the delivery of only top-notch products to our esteemed customers. This steadfast focus on quality stands as a testament to both our unwavering commitment towards excellence and customer satisfaction.

We kindly request a sample fee to confirm your intention to proceed with our products. This fee serves as a symbol of your commitment and assists us in allocating resources to genuine inquiries. Please rest assured that this sample fee is fully refundable upon placing your initial order, demonstrating our dedication to building trust and ensuring a seamless collaboration. We have full confidence in the quality of our samples, and we believe that once you see them, you will be eager to move forward with us.

Yes, We are a manufacturer. If you have a design, we will bring it to life for you. Our factory is equipped with advanced machine and a team of professional artisans who are passionate about creating soft, cuddly companions for both children and adults. We use premium materials that are durable and safe, ensuring our products meet the highest standards of comfort and safety. Our range of plush toys includes various animals, characters, and custom designs tailored to our clients' requirements. With a commitment to innovation and customer satisfaction, we continuously strive to bring joy and happiness to our customers through our creations.